Help Desk


Frequently Asked Questions


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How is the Consumer Opt-in Email List Compiled?

Email-List.com has affiliations with over 10,000 websites. Our opt-in email list is permissioned based. To validate and document our opt-in permission based email list, Email-List.com traces and provides the opt-in website source and time stamp for each record.

How often is the data updated?

Monthly, with over 2 million updates a month. Updates are available for an additional cost. Most clients update the database 1 or 2 times a year.

How are email-list.com's prices the most competitive in the industry?

Most of our bigger competitors are publicly traded & their finances are public information. Do your research & you will find they spent 5 million dollars on a super bowl & donate over 5 million dollars to Clinton Foundation. That is just the beginning of their lavish spending they pass on to their clients. The email-list.com sticks to the basics and operates a very stream line operation allowing us to offer our databases at the lowest price points in the industry. Quality data at affordable prices.

Quality data at affordable prices.

How is the data formatted?

The standard format is Microsoft Excel .csv format. & .txt files. The ACCELERATE 5.0 US Business Lists are available in Microsoft Access .mdb and Excel .csv. All database can be formatted in a My SQL Dump for an additional charge.

Because of the size of the consumer data files, we have formatted them in .txt file format. which should be imported directly into an Access Database.

How is my data delivered?

How is my data delivered? During normal business hours a download link typically will be emailed within 15-60 minutes of an order being processed. Custom list are batched out every couple hours but can take up to 24 hours+ depending on custom list work load. Off hour orders will be processed the following day. We pride ourselves on excellent customer service and have the fastest turn around in the industry. Due to variables we do not guarantee an exact delivery time. For security, clients using free email accounts or websites that are under constructions will be require additional ID verification before database will be released.

For security, clients using free email accounts may be required additional ID verification before the database will be released.

Are there any print or yearly usage limits?

Most list companies rent the data to you for a 1 time use. With email-list.com you own the data to use over and over again. Unlimited printing & exporting! You may not resell the database.

How can I pay for my List?

Email-List.com accepts VISA, MasterCard, Discover and American Express. Your personal information will be safe through SSL 128th Bit encryption through authorize.net. You may process payments online or by faxing in a credit card authorization form. We also accept checks,money orders and Western Union.

What about email laws?

Email-List.com has adopted strict compliance rules to protect the privacy of consumers. We contractually require all marketing partners to do the same by adopting a strict adherence to both the CAN-SPAM ACT of 2009 as well as various state privacy laws.

How do I import my email list to:

How to split a large email list with TextPad?

Click Here

How do I download the file from Email-List.com?

    Open email from In Touch Media
  1. Select - Click here to download (name of your list)
  2. In the list link login you will place your email then your password(firstnamelastname)lowercase
  3. Click Login
  4. Agree to the terms and conditions
  5. Download

How do I unzip a file or folder?

If you receive a Zip file, you need to uncompress or unzip the file to use it.

   1. Double-click on the Zip file.
   2. It should expand automatically.
   3. A file or folder with the same name (without the Zip) should appear.
   4. Drag the contents of the Zip file to the desktop (or another location). When you do this, you will be copying the information from the Zip file to the computer. This will be your working copy of the email list from the Zip file.
   5. Close the Zip file window. You may keep the Zip file or delete it.

How do I access more than 65,000 records?

Free CSV Editing software
Microsoft Office 2007
In addition Microsoft Access does not have a limit of 65,000 records

How do I import text files into Microsoft Excel or Access?

Click Here

How to split a large list with TextPad?

Our email marketing system accepts files under 40mb to be uploaded into our system and would recommend that lists be around 20mb in size.

For larger lists that exceed the maximum list of 40MB the list will need to be split.

An easy way to split a list is to use a text editor such as TextPad from http://www.textpad.com

TextPad has a feature that allows you to split a list.
Here's an example your list 50mb and contains 500,000 email addresses.

And for this instance we are going to split the list into five separate lists that each contain 100,000 emails.

Run the TextPad program.

Next, inside TextPad click on the File menu and select the Open menu option.
TextPad Open
Make sure in the Files of type drop down box that "All Files (*.*)" is selected.

Browse to your list and select and click the Open button the list will now load into TextPad.

Next go to the Search menu in TextPad and click on the Go To link under the Search menu.

TextPad Goto

In the Go To screen select Line and enter 100,000 for this example. Which will select the first 100,000 lines and check the Extend selection checkbox then click the GoTo button.

The first 100,000 lines should now be highlighted. We are now going to cut this information by going to the Edit menu and click on the Cut menu.
Now we are going to go to the File menu and click on New. A new document will load and we are going to paste that information that we cut. We do this by going to the Edit menu and click on Paste. This should now paste the first 100,000 rows in the document.

Now that we have the information in a new document we are going to save the document. We do this by going to the File menu and click Save. Enter a name for the list for example ListNamePart1.csv and now this list is ready to be uploaded into the system.

To get the rest of the information in the list repeat the above steps on your main list. The only thing different is you will need to insert the header row on the very first line of each list before you paste the data that you cut.

How do I sort & find a particular industry, city or etc?

Click Here

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